Feedback and Complaints Procedure

E-ducare is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard.

We listen and respond to the views of the general public and our supporters so that we can continue to improve.

E-ducare welcome both positive and negative feedback.

How do I make a complaint?

If you have a complaint about any aspect of our work or you simply want to provide feedback, you can contact one of our Directors.

Please give us as much information as possible and let us know how you would like us to respond to you, providing relevant contact details.

Contact:

Pierluigi Coscia
Director
Email: [email protected]

Bruno Miresse
Director
Email: [email protected]

Giovanni Minchella
Director
Email:
[email protected]

 

What happens next?

Will always acknowledge your complaint within 7 working days, and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and provide a new deadline.